Small Office / Home Office
Work on your business instead of wasting your valuable time on technical issues.
| One Hour of Support Per Quarter | |
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| Essential Care Service Plan Features | |
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| Services That Save You Both Time and Money! | |
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$299 per quarter
(credit card billing)
*Additional costs may be required depending on current condition of equipment.
| Program Details |
TechServ’s Essential-CARE delivers a secure and comprehensive business class automated patch management solution. It also includes remote access tools to access any workstation in your office.
This service package is the first block of support and absolutely essential. It is the cornerstone of our program and begins at the hardware and software infrastructure level. We eliminate 50%-80% of all problems before they become a problem and result in downtime or lost data. This is accomplished by proactively patching and optimizing desktops while also guarding against viruses, spyware, and malware.
We centralize our services and monitor 24x7x365 to ensure all security policies and information technology (IT) best practices are implemented and maintained. We use extensive automated checklists designed and customized for Microsoft based network operating systems and desktop operating systems. This also includes full asset and software auditing, tracking, and reporting in real time. The set of services includes, but is not limited to the following:
Remote Access Features
- Remote control – Gain anytime, anywhere access to programs and files on your remote Windows-based computers over the web, whether you’re traveling, at a client site, at home or on vacation.
- File transfer – Always have access to the files you need, right at your fingertips. Easily and securely transfer large files between computers using drag and drop (for Windows only) file transfer, file manager or folder sync.
- File share – Easily and securely share large files without sending email attachments, using FTP or relying on portable drives. Simply send colleagues, clients and others an auto-generated link to the file, from which they can securely download the file right from your computer.
- Remote to local printing – Print when and where you need to. Automatically print files from a remote computer to a local printer.
- Wake on LAN – Wake a remote computer that is sleeping, or turn on one that is off, right from your web browser. Allows you to save energy and still service or access your remote computers.
24 X 7 Monitoring / Alerting of the Desktops / Laptops
- Monitoring of the Windows Event logs
- Monitoring of application Event logs
- Monitoring of Services
- Monitor of system online / offline status
- Monitoring and alerting when hardware and software changes
- Alerts on specific file changes and protection violations
- Know if disk space is running low on computers
Automation of daily maintenance
- Daily audit of hardware and software inventory
- Automatic emptying of temp files from hard drives
- Automatic cleaning of Internet debris
- Automatic defragmenting of the hard drives
- Automatic daily full scan for viruses and spyware
- Automatic refresh of network security policies
- Automatic updates of virus definitions
Today small business owners can have professional IT services with TechServ’s SOHO support package.
